It Service Desk Team Lead (German Speaking)

Be part of a dynamic organization that's shaping the future of vocational training in Germany. Our partner offers a stimulating environment for professional growth and innovation, where your expertise can make a real impact. Ready to take the lead and transform online vocational training? Submit your application today and be part of our extraordinary journey! Main responsibilities: Lead, mentor, and support the Service Desk team, offering guidance and training. Provide expert assistance in 1st level support, handling support requests, analyzing issues, and documenting concerns. Dive into 2nd level support, becoming a specialist in specific areas to resolve complex challenges. Take charge of developing and ensuring the quality of the technical infrastructure of the service desk. Innovat...