Remote Service Customer Advocate

Our client a multinational company looks for a new colleague as Remote Service Customer Advocate Location: Fót Primary Role Summary/Purpose: The Remote Service Customer Advocate (RSCA) is the first contact for our global customers on questions and issues related to all Waygate Technologies products. Daily priorities will be set by the Waygate Global Remote Service Leader. In this role, you will follow defined tools, processes/guidelines and escalation paths, meet day-to-day short-term objectives, and have the ability to resolve issues/queries through immediate action or short-term planning. Essential Responsibilities: Partner with other RSCA within Europe, America and China to manage the RS case backlog. Act as the single point of contact to the customer for timely and sati...