Technical Customer Service Engineer

Technical link between our customers worldwide and our production/development/quality and sales teamsAssist customers or escalate product-related issues to the appropriate department in accordance with the client's processes and proceduresHandle technical claims: collect all necessary information, make root cause analysis by using all required resources and prepare all related documentationUpdate internal and external product specifications in line with customers´ needsPlan, prepare and lead problem solving teamsParticipate and/or lead product and process related projects