Technical Support Engineer

We are looking for Technical Support EngineersTasksEngineers apply advanced troubleshooting techniques to provide unique solutions for our customers and lead customer interactions by thoughtfully working with them to dive deep into the issue and get the root causeInteract with leading engineers around the worldPartner with CLOUD teams to help reproduce and resolve customer issuesProvide feedback to internal teams on how to improve the company's servicesDrive projects that improve support-related processes and customers' technical support experienceWork on critical, highly complex customer problems that may span multiple CLOUD servicesApart from working on a broad spectrum of technical issues, a CLOUD Support Engineer may also coach/mentor new hires, develop & present training, partner...