German Team Lead

Gain the commitment of employees to the company goals and objectivesCommunication of company policy and procedure to staff (German support team) and ensure that they are adhered to.Communication of performance goals and measures to staff and provision of regular and constructive feedback via feedback sessions and Performance Reviews in line with agreed processes and timescales.Motivation, monitoring, calibration, coaching, training and development of employees as requiredEnsure that agents have the knowledge, skills and equipment required to carry out their function effectively and efficiently and escalate any issues where appropriateEnsure effective recruitment of appropriate staff to the team, including conducting interviewsDevelopment and implementation of employee work schedules, incl...