Senior Customer Service Representative - German Speaker

The Senior Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external Key Customers, internal Customers and other Consumers in accordance with agreed service levels.The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction.Execute day-to-day customer service-related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators.Interact with customers in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines.To have a broad understanding of all Customer Service processes to enable a high percentage of first...